Frequently Asked Questios

This section answers your basic questions about Hotel Sountharyaa. For new customer information, we suggest you start with the 'Registration & Approval Process?' Section for a better introduction to our services.
  • On submittal of Registration, you will receive an e-mail verification mail to the registered email address provided. Please confirm acceptance of that mail for further processing.
  • Approval to the registration is two stage process
    • The general customer once verified their email, then continue to booking.
    • The agent once verified their email, then admin will approve their registration.
  • The Approval process shall be advised by email.
  • Please confirm login with your account for further processing.
  • On submittal of Search, you will redirect to room listing page based on search.
  • Press the booknow button once you select the rooms, it will be added in your cart.
  • In cart, you have options to add/remove room and extra bed.
  • Press the checkout button once you complete order, it will be redirected to address page for add/edit billing address. And continue to payment page.
  • Press the paynow button it will be redirected secured CCAvenue Payment Gateway
  • Payments done by online with CCAvenue Payment Gateway. It is siple and secured payment gateway.
  • CCAvenue is collect your booking information and give you many payment modes.
  • You have to choose your payment mode and enter your card details.
  • Do transaction process once get access from your account maintained bank, then it will be redirected to booking site with payment details.
  • Free cancellation before more than 5 days from check in date
    30 % of fare Cancellation before 2 days from check In date
    Non-Refundable if cancelled before 24 hours or on No Show
    Click to cancel booking button from your booking history, then it will be cancelled.